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Introduction
Selection and data gathering are considered by practitioners all around the world to be the most challenging aspects in working with Key Performance Indicators (KPIs).
A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.
After 4 face to face sessions facilitated over the last 2 years, Soft Skills Consultants in partnership with the KPI Institute is pleased to launch the second online edition of the Certified KPI Professional Workshop in Mauritius.
The KPI Institute has developed a rigorous KPI Measurement Framework that embeds 10 years of research in the field and relies on best practices applicable in the real business environment.
This certification workshop course focuses on developing know-how in working with Key Performance Indicators (KPIs) and setting up a robust Performance Management System (PMS).
Course Title : The Certified KPI Professional
Duration : 5 Days
Hours : 9.00 am to 1.00 pm
Dates : 27-28-29-30 September & 1 October 2020
Investment : Rs. 40,000 (HRDC refund up to 75%)
Mode of delivery : Online
Awarding body : The KPI Institute
Facilitator : Mr. Adrian Brudan, General Manager, TKI EMEA -
Course Benefits
- Experience the real business applicability of theoretical concepts regarding KPIs by exposing your workplace challenges in terms of Performance Management;
- Generate value from using KPIs by optimizing the data collection process.
- Improve the performance of your company by practicing a sound framework for KPI measurement.
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Course Contents
Day 1
- The world of KPIs
- Challenges in performance measurement;
- The value added by KPIs;
- KPIs concept map;
- Governance;
- Understanding KPIs;
- KPI related terminology;
- SMART objectives decomposed;
- KPI lifecycle.
Day 2
- KPI Typology;
- Leading vs. lagging KPIs;
- Qualitative vs. quantitative KPIs;
- Efficiency vs. effectiveness KPIs;
- KPI taxonomy;
- Interdisciplinary systemic worldview;
- KPI use case scenarios;
- KPI DNA map.
Day 3
- KPI selection;
- KPI selection for organizational scorecard;
- KPI selection sources;
- KPI selection techniques;
- KPI in context;
- KPI selection for industry;
- KPI cascaded to functional area.
Day 4
- KPI documentation;
- KPI documentation form functions;
- KPI documentation form design;
- KPI documentation process;
- Organizational KPI libraries development;
- Weights and indexes;
- Working with targets;
- KPI documentation process;
- Targets in practice;
- Challenges in working with targets;
- Negative behavior when setting targets.
Day 5
- Data gathering;
- Data quality dimensions;
- KPI reporting data sources;
- KPI activation tools;
- KPI activation techniques;
- Guidelines to imporving communication with data custodians;
- Community practice;
- Data visualization;
- Guidelines to designing efficient templates;
- Usability in terms of visual design;
- Scorecard and dashboard design;
- Best Practices in scorecard design;
- Best practices in dashboard design.
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Facilitator
Adrian Brudan is the General Manager of The KPI Institute EMEA Region, a research institute specialized in business performance, which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance.
Adrian is an expert researcher, consultant and practitioner with 7 years of experience in the deployment and implementation of KPI Management Frameworks. He has been involved in designing and delivering the Institute’s KPI educational programs, aimed at competency development in the area of Performance Management and Measurement.
He specialized in organizational performance measurement and management audit using internally researched and developed performance management capability maturity model frameworks.
As an educator, Adrian has facilitated hundreds of training courses and advisory programs on performance management subject matters in multiple industry settings ranging from oil & gas industry, utilities and healthcare to military, finance and airline industry.
As a consultant, he holds valuable experience both in Performance Management, and Project Management. His expertise and knowledge range from the implementation and review of performance management architecture, to KPI Scorecards and Dashboards design.
Part of The KPI Institute consultants’ team since its inception, he was involved in several international projects reviewing performance management architectures and delivering educational programs for clients in Europe, North America, Middle East, Southeast Asia and Australia.
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Registration
For more information and to register, please contact us on 5291-6110 /5449-6110 or on This email address is being protected from spambots. You need JavaScript enabled to view it..