Master Class in Soft Skills Training

Master Class in Soft Skills Training

The hardest skill to teach is soft skills. We do it. Since 2010

Kesho Gooriah, Soft Skills Trainer

Master Class in Soft Skills Training

The hardest skill to teach is soft skills. We do it. Since 2010

Kesho Gooriah, Soft Skills Trainer


Course Title: Master Class in Soft Skills Training

Course Duration: 7 days

Resource person: Kesho Gooriah

Dates: TBC

Investment per delegate:

  • Mauritians: Rs. 35,000
  • Foreigners: US$ 1,500

Recognition: MQA Approved

Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well-developed soft and people skills, and only 15% of job success comes from technical skills and knowledge (hard skills). 

According to Technavio, a US based soft skills research company, the Global Market for Soft Skills training in 2015 was US$15.7 billion and is expected to increase to a massive US$ 25.97 billion by 2020.This represents an incremental growth of $10.7 billion or +26%. In 2015, the Corporate Segment accounted for 70.89% of the total soft skills global training market. Corporate, Commercial and Education segments will continue to drive these growth trends for years to come.

Course Objective

This programme has been designed to meet the growing demand for qualified soft skills trainers in Mauritius and abroad. It is based on our 8 years’ experience in providing corporate soft skills training in Mauritius.

Learning Outcomes

By the end of this training programme participants will:

  • Understand the growing importance for soft skills training.
  • Understand the soft skills world and the opportunities associated with soft skills training
  • Identify competencies required to teach soft skills
  • Learn the various training techniques used to teach soft skills.
  • Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles.
  • Know how to write objectives and evaluate whether these objectives have been met at the end of a training session.
  • Develop an effective training style, using appropriate training aids and techniques.
  • Conduct a short group training session that incorporates these training concepts.
  • Use various techniques to measure the effectiveness of soft skills training
  • Learn how to implement an Individual Development Plan (IDP)

Course Contents

  1. Introduction and Course Overview

  2. Pre - Assessment of Participants

  3. Individual Development Plan (IDP)

  4. Operational Definitions & Interpretation of Test Results

  5. TVET Sector in Mauritius

  6. National Training Fund

  7. Origin of Soft Skills’

  8. The Need for Soft Skills Training in Mauritius

  9. Universal Employability Skills

  10. Research in Soft Skills

  11. Soft Skills Dictionary

  12. List of Soft Skills Courses

  13. Personal Effectiveness Competencies (PEC)

  14. Experiential Learning

  15. Kolb’s Experiential Learning Model

  16. Opportunities in Soft Skills Training

  17. Soft Power

  18. World Civility Index

  19. Defining a Successful Training Programme

  20. Defining a Successful Trainer

  21. Qualities of Soft Skills Trainers

  22. Andragogy vs. Pedagogy

  23. The Dreyfus Model of Skill Acquisition

  24. The Learning Process

  25. Principles of Adult Learning

  26. The Learning Cycle

  27. Types of Trainers

  28. The Training Process

  29. Performing a Needs Analysis

  30. Assessment of Trainees

  31. Planning Training

  32. Training Methods

  33. Competency Based Training (CBT)

  34. Designing a Learning Sequence

  35. Using Humour and Adding Games

  36. Are You Ready For Anything?

  37. Setting the Climate

  38. Presentation Skills

  39. Dealing with Difficult Trainees

  40. On-the-Job Training

  41. Soft Skills Coaching

  42. Evaluations - Analysing Training Effectiveness

  43. Association of Professional Soft Skills Trainers of Mauritius (APSSTM)

  44. Continuous Professional Development (CPD)

  45. Post Training Assessments

  46. Soft Skills Employability Index (SSEI)

For a more detailed Course Contents, kindly e-mail us on This email address is being protected from spambots. You need JavaScript enabled to view it.

Procedures to become a Licensed Soft Skills Trainer

Step 1

The participant will need to attend our Master Class in Soft Skills Training. Participants should hold a bachelor’s degree in human resource management, business administration, management and marketing from a recognised institution plus a minimum of 5 years’ experience at a supervisory level or above. Participants should also be registered with the MQA in the field of sales, marketing, business administration, human resources, leadership and management or any other field related to soft skills.

Step 2

Participants will be administered two online psychometric tests in emotional intelligence and management skills before and after the training. They will need to score 80% or above in the management test and 130 or above in the emotional intelligence test in order to qualify as a Licensed Soft Skills Trainer.

Step 3

Participants will then need to deliver 144 hours of MQA approved training in a specific soft skill over a period not exceeding 12 months. This represents an average of 2 training sessions of 6 hours per month. The training will be organised by Soft Skills Consultants (Mauritius) Ltd and peer assessed by a panel of soft skills trainers. Participants will be allowed to deliver in no more than 3 fields of competencies.

Step 4

Once the participant will have completed his/her 144 hours of training with satisfactory peer evaluation, s/he will be declared a Licensed Soft Skills Trainer and his/her name will be listed on our website as a Licensed Soft Skills Trainer.

Step 5

The license will be valid for a period of 12 months and renewed upon successful delivery of a minimum of 144 hours of “approved” soft skills training during a 12 month period.

Step 6

A Licensed Soft Skills Trainer (LSST) will be eligible to join the “International Association of Soft Skills Professional (IASSP)” a non for profit organisation whose main objective is to promote a soft skills culture within the community at large.

Frequently Asked Questions

Q1: What are the fees of the “Master Class in Soft Skills Training” programme?

A1: Rs. 35,000 for the complete programme which includes 4 psychometric tests, course materials, Individual Development Plan (IDP), refreshment and lunch.

Q2: Is the course recognised?

A2: By the Mauritius Qualifications Authority (MQA), a Government of Mauritius regulatory body for the TVET sector.

Q3: Who will be the trainer?

A3: Mr. Kesho Gooriah, the founder, CEO and lead soft skills trainer for Soft Skills Consultants (Mauritius) Ltd.

Q4: Why should I be a Licensed Soft Skills Trainer?

As from the 1st July 2019, all MQA registered training providers need to develop, design and implement a Quality Assurance System for their training centres. One of the requirements of the Quality Assurance Framework of the MQA is the Quality Assurance for Human Resources which stipulate:

“Training Institutions should ensure that they employ adequate staff (academic and administrative) with the necessary knowledge and skills to support student learning and to improve institutional effectiveness, including:

(i) Transparent evaluation of staff performance;

(ii) Staff policy that includes induction procedure and continuous training programmes.”

Our objective is to recruit, train, induct and develop 10 Licensed Soft Skills Trainers by the 30th June 2019.

Q5: Is the position part or full time?

A5: Part-time with a minimum guaranteed training hours of 12 hours per month. This means that you will recoup your investment by delivering 3 sessions of 6 hours each.

Q6: What will be the fees paid to the trainer?

A6: Depending on qualifications and experience but not less than Rs. 1,000 per hour for a minimum of 12 hours per month. Training fees scale will later be established by the International association of Soft Skills Professionals.

Q7: Do I automatically become a Licensed Soft Skills Trainer after attending the programme?

A7: You will need to obtain a score of 80% or above in our online management test with an acceptable Impression Management and a score of 130 or above for the

Q8: What is Impression management?

A8: Impression Management is a scale that assesses the degree to which results on a test are distorted or manipulated; in essence, whether a test-taker is trying to present him/herself in a favourable light. Other names for concepts similar (though not necessarily identical) to Impression Management include Social Desirability, Faking, Faking good, Honesty, Distortion, Lying and Self-deception.

Q9: What is an Individual Development Plan (IDP)?

An individual development plan (IDP) is a tool to assist employees in career and personal development. Its primary purpose is to help employees reach short and long-term career goals, as well as improve current job performance. An IDP is not a performance evaluation tool or a one-time activity.

Q10: What is your experience in soft skills training?

Since 2010, we have trained 2,188 employees from 272 corporate organisations (as at 31.12.2018).

Q11: Can I choose the courses I want to deliver?

A11: We provide some 100+ soft skills courses which are advertised on our website at Yes you can pick and choose the courses you are most confortable with provided they fall within your field of competency as approved by the MQA.


To register, kindly e-mail us on This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 5449-6110/5291-6110

Quote of the month

"Always deliver more than expected."

Larry Page

Contact Us

  • Soft Skills Consultants (Mauritius) Ltd,
    P.O Box 73, 4 Avenue des Manguiers,
    Quatre Bornes, 72238, Mauritius
  • Tel: (230) 5291-6110, 5449-6110
    5444-1566 or 465-2306

Copyright © 2019 Soft Skills Consultants (Mauritius) Ltd