The Certified Performance Management Professional

The Certified Performance Management Professional

The Certified Performance Management Professional

Introduction

The Certified Performance Management Professional course has become in recent years the top-rated educational programme in the world, dedicated to developing understanding and knowledge about performance measurement and best practices in this field.

The course provides a strong foundation towards managing performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These  pillars are then applied in 12 scenarios, starting from different levels across the company, to diverse capabilities and different stakeholders.

Course Title : The Certified Performance Management Professional

Duration : 3 Days

Session: 1

Next Session : Early 2020

Investment: Rs. 35,000 (HRDC refund up to 75%)

Facilitator : Andrea Minelli -  Management Consultant at the KPI Institute of Australia

Key Business Benefits

  • Experience the real business applicability of theoretical concepts;
  • Manage poor performance in a measurable and effective manner;
  • Manage the organizational decision making process by experiencing a variety of business scenarios.

Course Overview

The course provides a strong foundation towards managing performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These six pillars are then applied in 12 scenarios, starting from different levels across the company, to diverse capabilities and different stakeholders.

Participants’ profile

  • Professionals interested in measuring performance
  • Top/middle/lower management professionals
  • Performance measurement experts

Benefits

  • Manage performance at all levels, by identifying and addressing specific challenges;
  • Develop and maintain a functional Performance Improvement System;
  • Enhance the decision making process by using relevant data;
  • Nurture a performance culture.

Learning Objectives

  • Understand the Performance Management System architecture;
  • Rigorously conduct the data analysis process;
  • Get insights on best practices in reporting KPIs;
  • Practice performance review meetings;
  • Gain practical experience in recalibrating the Performance Management System;
  • Discover how to build a performance culture;
  • Practice performance improvement in 12 different scenarios.

Agenda

Day 1: Performance Management Fundamentals

Performance Management Framework

  • System Architecture;
  • The importance of implementing a Performance Management System;
  • The Performance Management System governance;
  • Levels;
  • Tools.

Performance Improvement Scenarios

  • Levels: organizational, divisional, departmental, employee;
  • Capabilities: project management, process management, quality management, customer service management;
  • Stakeholders: supplier performance, Joint Ventures performance, Board performance, personal performance.

Data Analysis

  • Data quality dimensions;
  • Levels of data analysis;
  • Business analysis techniques.

Data Reporting

  • Report compilation;
  • Data visualization rules for wellstructured reports;
  • Performance report communication channels.

Day 2: Performance Improvement Pillars

Decision Making

  • Performance review meetings;
  • Decision making process;
  • Effective follow up of performance review meetings.

Initiative Management

  • Portfolio of Initiatives development;
  • Initiatives documentation form functions;
  • Initiatives documentation process;
  • Monitoring the initiatives implemented.

Learning and Improvement

  • Performance Management Lifecycle- Evolution;
  • Strategy review;
  • Performance Management System recalibration;
  • Organizational Capability Maturity Models;
  • Performance Management Maturity Model;

Building a Performance Culture

  • Change management;
  • Employee performance management;
  • Employee engagement;
  • Bonus systems examples;
  • Gamification.

Day 3 : Performance Improvement in Practice

Levels

  • Organizational performance improvement;
  • Divisional performance improvement;
  • Departmental performance improvement;
  • Employee performance improvement;

Capabilities

  • Project management;
  • Process management;
  • Quality management;
  • Customer service management.

Stakeholders

  • Supplier performance;
  • Joint Ventures performance;
  • Board performance;
  • Personal performance.

Review & evaluation test

  • Course review;
  • Certification Exam

Learning Experience

Pre-course

This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

  • Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience;
  • Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge;
  • Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;
  • Forum introduction – share an introduction message to present yourself to the other course participants;
  • Expectations – share your expectations regarding the training course;
  • Webinar – watch the webinar “How to overcome 3 key challenges in measuring performance”, to get familiar to Performance Measurement, as this is the starting point of the Performance Improvement training course;
  • Pre-requisite reading – check several materials in advance, in order to get an overview on the discipline and to gain a more holistic view upon the subject;
  • Performance management challenges – reflect on the Performance Management challenges faced in different scenarios and come up with 3 actions that could be taken to improve performance.

Core course

During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies  range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of:

  • Applying concepts in practical exercises;
  • Analyzing case studies and identifying solutions;
  • Using templates to effectively work with performance improvement tools;
  • Sharing experiences and best practices;
  • Creating a network of performance management professionals;
  • Evaluating the knowledge gained, through short quizzes to support the final test.

After-course

The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

  • Action plan – create a plan for the actions and initiatives you intend to implement after the training course;
  • Forum discussions – initiate a discussion and contribute in a discussion opened by another participant;
  • In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;
  • Additional reading – go through a series of resources to discover case studies of companies that managed to improve their performance;
  • Learning journal – reflect upon your 3 stages learning experience and complete a journal.

Evaluation

The certification process is finalized only when you complete all of the 3 stages of the learning experience.

Nonetheless, you will receive a:

  • Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
  • Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

 

Testimonials

Since October 2018, we have sucessfully organised 3 sessions of the Certified KPI Professional Workshop, the top-rated educational programme in the training portfolio of the KPI Institute.

Below are some testimonials from participants from these training sessions

To learn more about The Certified KPI Professional Workshop, please click on the following link : https://www.softskills.mu/news-events/kpi-professional

The Certified KPI Professional - Session 1 : 16-18 October 2018

“The course is of a high level and gives a proper, in depth view of the subject. It sets a solid base for the future.”  Kristy Siew – HR Manager - Domaine de Labourdonnais

“Very informative, well designed and delivered training. Real life examples helped bring concepts into life. Sharing a discussion also broadened perspectives” – Yumna Kadell – Senior Manager, Mau Bank

“The course was very interesting in terms of knowledge sharing and learning during these 3 days of training. I would definitely recommend to all relevant & concerned people” – Yasser Dahal – HR Manager - Teakworld

“If you do not have a PMS in place, this course is an excellent place to start, as it provides the foundation to start with your PMS” – Dr. Annick Tolbize – Manager – RCA School Rodrigues

“Excellent course – Practical Approach that help a better understanding of the KPIs. That will surely help on the performance measurement & improvement” – Priscille Rose – HR Coordinator - Medine

“This workshop will definitely help you identify your KPIs and add value to you work.” – Manish Herbhunjinsing

The Certified KPI Professional - Session 2 : 22-24 October 2018

“This course provides participants not only with a very clear insight into the subject, but also very practical exercises to facilitate the implementation of a Performance Management System” – Shashi Puddoo – Group Head of Human Resources - Poivre Corporate Services Ltd

“The course reflects clearly our business reality. It is not filled with academic theories, but easy to apply the know how gained in our day to day activities.” – Anjayla Devi Rutah -Service Manager - Hardy Henry Services

The Certified KPI Professional - Session 3 : 18-20 March 2019

"Very interesting & practical." Hemant Peedoly - Senior Manager Operational Services – Orange Business Services

"Very interactive and practical work sessions where the knowledge/experience of each participant was brought forward at all times by the facilitator. This brought very fruitful results and provided valuable insight." Lauriane Pallany – Head of HR – Evaco Group


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Registration

If you would like to register for The Certified Performance Management Professional Certification Course, please e-mail us on This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on 5449-6110 

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Contact Us

  • Soft Skills Consultants (Mauritius) Ltd,
    P.O Box 73, 4 Avenue des Manguiers,
    Quatre Bornes, 72238, Mauritius
  • Tel: (230) 5291-6110, 5449-6110
    5444-1566 or 465-2306
 

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